For those of you who use this service, you must be aware they no longer contract with several hotel chains. This has eliminated several hotels that have kitchen units for those of us who want to save on the huge expense of eating out. And for those hotels still subscribing, the rates have increased by 30 to 50%, in addition to the $4.95 nightly fee added on.
Much of this increase is additional profit solely for Check Inn Card and its parent company Fleetcor.
If this has effected your bottom line, for which we know coupled with the economy, has caused many of us to tighten our own purse-strings, we need to let Fleetcor know how grievous we feel about their tactics.

Contact information: Michael Williams, CLC Sales Manager
420 Technology Parkway, Suite 150
Norcross, Georgia 30092
Phone Direct: 770-729-5026
e-mail: michael.williams@fleetcor.com

Don't be shy about voicing your opinion and concerns. We are a large group and I'm sure along the way Check Inn Card has felt a crunch from those of us who are finding alternative facilities.

I cancelled my account with them last year. I made a reservation and asked the hotel if they were accepting the Check In card and I was quoted $65 per night for two nights using the card.

When Check In took the money from my credit card, they charged me $95 a night plus fees. When I called questioning it, I was told the hotel shouldn't have told me the rate. And the rate is $95. With the fees added, I got the hotel for all of $10 less than the advertised hotel rate.

It was just a matter of principle. My business pholosophy has always been "The customer is always right. Even when they're wrong."

Somebody messed up, and it wasn't me. But I ended up paying for it anyway.

So they lost a customer.

This is why we need to contact the company in mass. A company will only change when they feel they have something to loose!!!! If we just go away they really don't care, let's make this our mission and over run them with complaints.

This sesrvice worked, but when the new company took over they go greedy. Now we need to revolt and win, none of us can survive without sky high hotel prices.

GO FOR IT EVERYONE AND CALL AND EMAIL.

Hang on, kids. We had the same problem last Fall. I'd ask the hotel for the check inn rate, get a quote, get a receipt for that amount and then I would be charged much more. I was furious. Called Check Inn. Well, read the fine print. They do not pay what the hotel quotes, they pay what they quote. If you want to really know the rate for that reservation, you call Check Inn and they tell you. They also do not honor rates quoted early. If you book a room now for November and the rates go up, your quote goes up. You have to call them in November to check the rate again. Don't count on what they tell you now. They changed the rules and described the changes on their web site. I think we have no recourse here. I am not using them anymore mostly because their customer service is so poor and the agents are rude. If the show gives an artist discount I take it. Otherwise I go as cheap as I can. What can you do?

I guess I just fight for what is right. Why does everyone assume that complaining will not work when it does. If we all work together we can get the old Check inn Card back if we do nothing we just pay more. Is everyone in this business just passive?

This company has become a very poor company ripping us off and we should do the right thing! Believe me I have run very large retail companies and when a customer complained I listened and changed, If I was never contacted I changed nothing. The customer service people are fed up with their own company and therefore the attitude. They really do care but it takes management to make changes.

Spread the word and lets make a difference.

We've never run a large retail company, just a small two person (Diane and me) crafts company for the past 30 years.

There are indeed times when you push back against the large companies, and times when you say "I can't be bothered with you." The Check In card is such a time. They lost a customer. A very important customer. Me. My money is lo less green than someone from IBM using the card.

They are losing customers on a regular basis. And they don't care. That's a model for business failure if there ever was one.

Well I give up......I have won many battles against the BIG GUY And I tried to help everyone but each of those who replied just wants to give up. I will post a victory for all of you to use. I am very sorry we could not come together to tame a giant!

I hope the info I will post will help all of you, I am so sorry that I have no one that will fight in this business! Giants do fall but only when they know they are hurting. We needed to tell th

I'm not interested in 'fighting the big guy'. I already won.They're not making a dime off me anymore.

If the Check In Card was a major part of my hotel selections, maybe I might be more upset. But it was a minor card in my wallet. The savings weren't that great.

In 2009 I spent over 90 nights in hotel rooms. Utilizing points and discounts, I saved much more than the Check In Card discounts. So I jettisoned them.

Actually, I had luck asking hotels what the check inn rate was then asking what they could do for me if I didn't use check inn. As for "fighting", there is nothing to fight. This is a company that has very specific criteria for using their service, the criteria is explained in their literature. If you don't like the way the program works, you don't use it. The complaint people had mostly is that they changed up the rates structure without advance warning. I'm not sure what it is we are supposed to be fighting here. If you reassess the profitability of your art and change your price structure so you can make a living, does the customer have a right to fight you to go back to how you did it in 2007? Same thing. It just isn't as big a savings as it used to be, but it is still a savings. For me, needing to re-check with them to get a rate is a pain, so I pass. Like Chris said, I win. They lose.

So, where/how are you all finding the best hotel rates? We use priceline often, but I don't like not knowing where we'll end up. When booking a hotel online from the hotel's website I request the government rate. That's usually better than the 'best available' rate. I've used the check inn card a few times, but those hotels are usually not as nice as what I can get on priceline for the same amount of money. Just wondering what seems to work for everyone else...... If we could cut our hotel bills, we'd save a lot of money.

Make sure you catch our June Travel Issue. We'll have an article on this topic. We addess "Check Inn" and Priceline as well as some tips some subscribers.

Please see new post regarding saving money while traveling. I have done much work in this area to save money, please do me one favor....send a email to the name in the first posting in this thread. It will help and will only take a moment. Simply tell them why you are not using the checkinncard. It will be a great help and I will do the fighting for us all.

It's a personal choice, gang, but I wouldn't waste a minute of time trying to convince Check Inn Card to change their practices. Their business model is doomed to fail. Why? Because it's so easy to book online, in advance or even the same day, and get a better rate. If you don't like Priceline because they hide the exact location until you agree to book, then use Hotwire.com or Hotels.com or Expedia.com.

I use hotwire probably 50% of the time, expedia.com 25%, and am a member of LaQuinta's rewards club (lq.com). No muss, no fuss. If you don't own a computer you can book online at a library.

I completely agree. Some chains have free nights when you use them, others have club cards, and the other sites mentioned work well too. I don't miss the Check In card at all.

You have posted many times in one day. What connections do you have with the arts indutry? Or are you trying to get your links out for lawyers, a made in China backpack, and RV parks?