Last year I had a customer come in and ask me "What's your best price for that?" - pointing out a $300 picture. I smiled and said "Well, my best price is $1000 ... your is what's marked” She bought it, with a smile.
A dear friend of mine once had someone in his booth and in a very loud voice when lots of people were there, stated, "You are to expensive" Tony just laughed and blurted out "no Madame, you just can't afford me” She left, and the following sales were great. About an hour or so later she was back with her friend and smiling looked Tony over and said "your right I can't, but he can!" and he did
Sometimes all the training in the world and all the things we should have said just don't come out of our mouths at the right time. Thank goodness that sometimes things work out no matter what we say or do.